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Server crash/connection issues
1. If the server error occurred due to the company’s fault and you sustained losses due to the error, you have the right to send a complaint to the company. Complaints are accepted within two working days from the moment when the case occur...
Server connection lost
The platform fails to connect to the server. What should I do?If you see the "No connection" message in the status line in the bottom right corner, please do the following:1. Close the platform and restart it.2. Close the platform, press th...
Profit miscalculation
Why does the profit shown in my trading platform differ from the sum by which the balance has been increased?The point is that in your InstaTrader setups the option to show the deal result in the currency of the order, not in the one of the...
Unable to open position
One of the main reasons why you could fail to open a deal in a trading platform is typing in the investor password instead of the trader password. Please make sure that you enter your trader password in the authorization form.Another common...
Trading platform
Trading platform is a software product by MetaTrader 4 which allows clients to get real-time information about trading in financial markets (to the extent determined by the company), perform technical analysis, conduct trading operations, s...
Account history displaying
To view your trading history, right-click on the “Account History” tab and select “All history” in the drop down menu.
Terminal time
The winter terminal time is set to UTC+2. In the summer period, clocks in the terminal are turned forward one hour to UTC+3. The terminal time is shifted twice a year due to the Europe switching to day-light saving time and vice versa, on t...
MT4 for Linux
The MT4 trading platform can be installed and run on computers with Linux using Wine. Wine is free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems. Among all the Wine ve...
Spread size
InstaForex uses fixed spreads on all trading instruments except of Major currency pairs, during the period of low liquidity (from 23:30 to 03:00 terminal time), the spread on some Forex Majors can be increased up to 10 pips;EUR/CZK, and EUR...
Providing analytics
Forex news is available on our website. Moreover, there is section containing Forex analytical reviews, you can find it on. Economic Calendar helps you to be aware of the main economic events of the world. Besides, you are able to subscribe...
Types of cent accounts
InstaForex offers clients an opportunity to trade on the Forex market using three types of accounts at once: Micro Forex, Mini Forex, Standard Forex. In order to make such a technology possible a nonstandard 10,000 lot was established, whic...
Mobile trading
InstaForex supports trading via mobile devices. You will find mobile platform applications for iOS and Android on our website: https://www.instaforex.com/trading_platform...
Complaints about trading platform
In accordance with paragraph 5 of the InstaForex Companies Group public offer agreement, when contentious cases occur, the Client is entitled to file a claim with the Company. Claims are accepted within two working days from the date the pr...
Trading servers
At the moment trading system of InstaForex includes 11 trading serves, 9 are for live accounts and 2 for demo accounts. Servers in the USA:InstaForex-USA.com (choose in the list of servers, or type in InstaTrader settings - InstaForex-USA.c...
Arabic
When the client selects Arabic language in the platform, it can show strange symbols instead of Arabic words. In this case you have to open your Control panel through Start menu and choose the option "Clock, language and region", then "Regi...
Minimal deposit for MT5 accounts
The minimum deposit is $1. ...
Bonus for registering with MT5
No, the bonus program is not available for MT5 accounts.
Leverage for MT5 accounts
You can choose leverage from 1:2 to 1:500 for MT5 accounts.
Client Area for MT5 accounts
We are sorry, but MT5 Client Area is unavailable for now. The service will be launched in the near future.
Transferring funds between MT4 and MT5 accounts
The transfer between accounts for MT5 accounts is available on the Money withdrawal section of the main website via "Transfer between accounts" method....
Eurica accounts for MT5
No, Eurica account type is not available at the moment. This type of an account will be offered to MT5 account holders in the near future.
Currencies of MT5 accounts
At the moment, you can open MT5 account deposited only with US dollars.
PAMM for MT5 accounts
No, the PAMM system is unavailable for MT5 accounts.
Affiliate commission on MT5 accounts
We are pleased to announce that the affiliate program is now available for MT5 accounts.
Segregated accounts for MT5
No, this service is not available for MT5 accounts.
InstaRebate for MT5 accounts
No, MT5 accounts can not be registered with the InstaRebate system.
Contests for MT5 account holders
No, the contests are not available for MT5 accounts.
MT5 leverage amount
Yes, it is possible. Please contact Technical Support service via online chat or send a request to support@mail.instaforex.com specifying your account number and code word.Yes, it is possible. Please contact Technical Support service via...
MT5 trading instruments
Due to technical faults, not all instruments can be traded on MT5 accounts. The whole range of trading instruments will be available in the near future. ...
Closing order offline
To close a deal, you can contact the support service via messengers or via a live chat. You will be required to provide your account number, a code word, and an order ticket. With this information, the customer support manager will be able...
List of technical errors when working with platform
While working with the trading platform traders may face some technical errors (messages). They could appear at the moment of information exchange between the platform and the server. Below, there is a list of the most common errors.1. ...
Proxy settings
Internet connection through a proxy server may be the reason why your device fails to connect to the MT4 platform. If the system requires you to enter details of the proxy server settings (a popup window will appear) when installing or down...
What is Forex?
Where can I learn about Forex trading?You can explore the Beginners section on our website, where you'll find plenty of useful information about the Forex market. Additionally, you can download a trading platform and open a demo account. Tr...
Scalping
There is no single opinion about the scalping trading strategy. However, more and more traders are getting interested in this method. Why does scalping look so appealing? Probably because it is one of the few ways to make a quick profit on...
Chaos Theory
The sky is the limit for traders when it comes to financial speculations. They either use casino methods or neglect risk management. Sometimes they delve into mathematics in search for patterns in the obviously chaotic behaviour of the mark...
Automated trading
Automated trading is the final step on the path of becoming a trader. If a trader is able not only to create his own trading strategy, but also to code it properly and make it workable, then his/her financial independence is guaranteed.What...
Bollinger bands
The idea of Bollinger Bands Technical Indicator (BB) is similar to MA envelopes, which were discussed in the previous chapter, and are used to identify the optimal points of opening position on Forex and other financial markets. Unlike MA e...
Exponential moving average
Another type of [[Moving Averages|moving average]] is the Exponential Moving Average (EMA). It can be considered as weighted MA which weights are decreasing exponentially with the remoteness of the trading period taken for calculation start...
Import of custom indicators
To use non-standard indicators on the MT4 trading platform, select Open Data Folder command in the File menu. Then you need to choose the MQL4 folder and copy indicator files to the Indicators folder. In case the custom indicator is importe...
Client log file
Client log file is a file created by the trading platform which instantly records all requests and orders sent by the client to the dealer. ...
Normal market conditions
Normal market conditions meet each of the following requirements: absence of noticeable breaks in quotes supply on the trading platform, absence of rushing price dynamics, and absence of essential price gaps.
Quotes feed
Quotes feed is the sequence of quotes for each trading instrument on the trading platform.
Expert advisor
Expert advisor is a program developed for managing a trading account written in MetaQuotes Language 4. The program sends requests and orders to a server through the client's trading platform.
Chapter 6. Buy and sell price of currency pairs and spread
Until now, talking about quotes, we have intentionally used only spot (current) Forex exchange rates to make our website easier to understand. However, a Forex quote consists of two rates (prices) - the sell rate (bid) and the buy rate (ask...
Chapter 14. Calculation of profit and loss
We have thoroughly considered the basic terms used on Forex and the main principles of margin trading. It is the time to study how to calculate profit and loss of the opened trades. We know that a trader enters the international currency ma...
Chapter 17. Stock exchanges and stock indices
Even though this section is devoted to forex education, we will also touch on the stock exchanges and stock indices. At first glance, it seems that the chapter is not related to Forex, but, in fact, it is. Currency rates are interrelated wi...
MT4 for MacOS
The client terminal can be installed and run on computers with Mac OS using Wine. Wine is free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems. Among all the Wine versio...
Trading server system
At present InstaForex is one of the leading brokers in the Forex market. The number of the Company’s clients exceeds 2,000,000 people around the world and the trading operations’ volume of InstaForex is enhancing every day. In this regard,...
Basic questions about trading conditions
Can I trade CFDs on American shares in a demo account? A demo account does not provide CFDs trading. In order to trade CFDs, you should open a live account According to the website, a 6% annual interest rate is accrued on th...
VPS in trading
Virtual Private Server (VPS) is a service that allows users to trade non-stop in the forex market, regardless of a trader’s physical location and the capability to access trading platforms.In fact, a VPS is similar to a remote computer with...
VPS technical problems
The speed of the VPS hosting depends on the selected VPS configuration. For example, the VPS 256 tariff is not intended for simultaneous launching of more than two MT4 trading platforms with operating expert advisors.If this requirement is...
ATTENTION: SCAMMERS!
There are numerous types of online scams including phishing, website cloning, and others. They all aim to gain access to your personal data and e-wallets. Now scammers even create fake trading platforms in an attempt to deceive InstaForex u...
